List of documents available for request

  • CAV Certification

  • Certificate of No Pending Disciplinary Case

  • Certificate of Enrollment

  • Certificate of Grading System

  • Certificate of Graduation/Completion

  • Certificate of GWA

  • Certificate of Maximum Load

  • Certificate of No Contract

  • Certificate of Ranking (for graduates only)

  • Certificate of Units Earned

  • Certificate of Year Standing (for Undergraduate only)

  • Certified Actual Text of the Actual Diploma

  • Certified True Copy of DepEd Memo

  • Certified True Copy of English Translated Diploma

  • Certified True Copy of Form 5

  • Certified True Copy of Original Diploma

  • Course Description

  • Diploma (only issued once)

  • English as Medium of Instruction

  • English Translation of Diploma

  • Expected Date of Graduation

  • Honorable Dismissal

  • Letter of No Objection

  • Permit to Transfer

  • PTC Certificate of Completion

  • Certified True Copy of TOR from Previous School

  • Transcript of Records (TOR)

  • Transfer Credential

  • True Copy of Grades

  • UP Exemption from issuing SO No.

  • Letter of Request for the release of TOR from previous school

  • Verification Form

Guidelines for Requesting Documents

  • Requests for documents are done through the Online Request for Documents System (ORDS).

    • The ORDS is accessible through the Students Portal; login to the Student Portal is required.
    • Status of requests can be viewed in the Student Portal.
    • The Office of the University Registrar does not accept requests made through phone calls or emails.

  • Some documents require an approved university clearance before processing.

    • Documents that require an approved clearance are the following:
      1. Transcript of Records
        • Transcript of Records (TOR) is released by the Office of the University Registrar (OUR) upon the student’s completion of a program, or if the student intends to transfer or discontinue his/her program of study in the university.
        • Official TORs from the student’s previous degree/s that are submitted to the university during admissions become part of the UPOU TOR, and are issued as certified true copies of the original TOR.
        • The OUR does not issue a partial TOR for continuing students, True of Copy of Grades or Certification of Units Earned may be requested in lieu of a TOR.
      2. Honorable Dismissal
      3. Transfer Credential Certificate
      4. Permit to Transfer
      5. Diploma
    • Processing of University Clearance takes at least 20 working days upon receipt of the request.

Do you want to apply for university clearance?

View the procedure for Application for Clearance here

  • Students whose documents will be shipped to an international address should email [email protected] for the assessment of international mailing fee. 

  • Only requests with payment receipts or with successful credit card payments will be processed.

    • An online payment facility for credit/debit cards is available in the ORDS. Other payment methods are indicated in the ORDS.
    • The proof of payment must be uploaded in the ORDS.

  • The Office of the University Registrar observes timelines for processing requests.

    • The OUR observes the following timelines:
      • Transcript of Records
        • First time request : 20 working days upon receipt of payment (additional 2 weeks during peak season)
        • Succeeding requests : 7 working days (additional 5 working days during peak season)
      • Certifications and other requests
        • 7 working days (additional 5 working days during peak season)

Contact Information:

Records and Transcript Section
Documents Request

Office of the University Registrar
UP Open University
Los Baños, Laguna 4031 Philippines

Tel No: (6349) 536-6001 local 103/104
Email: [email protected] and
[email protected]